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These are
the inquiries we receive most often and we have grouped them
for you:
The Top 3
Shipping
Ordering
Catalogs
Miscellaneous
If you have another question, please do not hesitate to give
us
a quick call or email and we will be happy to respond right
away.
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THE TOP
3 |
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1. |
How quick can you ship that
out? |
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FAST. No need to wait months or even weeks
- all stocked items shipped in just a few days. Custom sizes
and styles are usually shipped within two weeks. Custom signs
are made and shipped within ten days, often less.
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2. |
How can I pay for this? |
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Easy, we accept purchase orders and credit cards - MasterCard, VISA, American
Express, and Discover. See Terms
& Conditions for additional information.
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3. |
How do we get started? or How do I open
an account? |
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Simply provide us with a PO or credit
card #, billing address, and you are all ready.
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SHIPPING |
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4. |
How much do you charge for shipping and
handling? |
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FOB Origin. Shipping charges are based only upon the size and weight for common carrier
shipment plus packing and materials needed for carrier delivery. No handling or processing
fees are included in the shipping charge. See Shipping
& Handling for more information.
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5. |
Do you have overnight or expedited shipping? |
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Yes, overnight UPS and Federal Express
are available for an additional charge.
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6. |
Can you ship overseas? |
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Yes, international shipping is available
via UPS, Federal Express, Yellow Freight, Parcel Post, and
various air freight forwarders. You are responsible for all
customs charges, taxes, fees and duties due upon entering
the destination location. See International/Exporting
for additional information.
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ORDERING |
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7. |
Do you offer volume discounts? |
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Yes, we sure do - substantial
discounts are based upon total order value beginning at only
$500. For the complete discount schedule, see Discount
Plans.
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8. |
I am not sure if we have ordered from
you before? |
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That's OK - if you call us with your order,
we will quickly search our customer data base by your name,
company name, location or phone number. If you are ordering
online or via email or fax, we will search the data base upon
receipt of the order.
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9. |
Can I fax or email the order to you? |
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Absolutely, fax to 317-580-4024 or email
your order anytime 24 hours a day and we will process your
order at the beginning of the next business day.
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10. |
How do we send our
computer graphics or text files to you? |
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Email send
message with your files attached is the quickest and
easiest method. Supply your PC file in a TIF or EPS format.
We are able to convert Excel, CorelDraw, Adobe Illustrator
and Photoshop, Autocad, Powerpoint, Macintosh, and other similar
file programs. Include printed proof of file with fonts or
store text as curves. Bitmap files (.tif, .bmp, .pcx) should
have resolutions of 100 dpi at full panel size dimensions.
The product prices assume you provide a compatible computer
file. If you would like us to prepare a file from your sketch
or if your file requires conversion or modification, there
will be a one-time preparation fee of $50.-$100. based upon
the complexity.
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CATALOGS |
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11. |
Can you send me a new catalog? |
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Sure, see Catalog Mail List
or call us toll free at 800-851-8980.
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12. |
I do not know if I have the most current
catalog? |
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No problem, the Part #s do not change
and we rarely ever have a price increase.
The issue date can be found near the top of the front cover
- ask a customer
service representative if that is the most recent issue.
If not, we will gladly send the current one to you.
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13. |
Can you drop Mr. Jones from the catalog
mail list? or Please add Mr. Smith to your list? |
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Sure - simply provide all the information from his catalog mailing label via
fax, email or phone. Please note that occasionally we supplement
our catalog distribution with an association membership
list, trade show attendee list, or etc. If Mr. Jones is on
their list, that is their property and we cannot remove him.
To be added to the list, see Catalog
Mail List.
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MISCELLANEOUS |
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14. |
Can I see a sample? |
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YES! We encourage you to see a sample.
We want you to be very satisfied with
your purchase. For orders of our signs, simply place the order
and we will quickly make one actual sign for your review and
approval. Then with your OK or any modifications, we will
fulfill the remainder of the order. If you are not satisfied
with the sign, you may cancel the order and not be charged.
For orders of all other products, select the Part # you wish
to review, call us, and we will ship a comparable sample item
right away.
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15. |
Where are you located? |
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Our manufacturing plant is located just
north of Indianapolis, Indiana - the address is listed at
the left. Your order will be shipped directly from this facility.
For additional background information, see Corporate
Profile.
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16. |
Do you have a dealer or reseller program? |
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Yes. We have a division, Storage &
Warehouse Supplies, that is solely dedicated to
reseller support. For more information call for a free Reseller
Kit or see Reseller
Inquiry.
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If
you have another question or concern, please call our friendly
Customer Service Department at
1-800-851-8980 for additional information. |
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